Assitant Manager Customer Service

Location: Mumbai, India

We are looking for highly motivated professional with 1 - 3 years’ experience to manage our customer service team for We are looking out for someone who understands the importance of ‘customer satisfaction’

  • Dealing with customer queries on a day to day basis and sending out prompt responses
  • Co-coordinating with the Merchants on a regular basis and obtaining timely information
  • Co-coordinating efficiently and effectively with the other departments in the Company regarding customer queries and payments
  • Coming up with new ideas and solutions to existing problems so as to resolve them in the most efficient manner in minimum possible time
  • Monitoring the activities by users on and moderating the boards created by users
  • Assisting the business development team and the technical team on the issues faced by the users and suggesting solutions for the issues
  • Ensuring that the link structures are correctly updated and the payouts are rightly reflected
  • Good customer service background, highly empathetic with a passion to help people
  • Maintain updated records and documents related to customer service actions and discussions.
  • Preparing reports and MIS on a monthly basis
Desired Skills:
  • We are looking out for someone who has relevant experience in this field and who can take up responsibilities and manage people.
  • Good verbal communication skills in English and Hindi and good writing skills are a must
  • Excellent knowledge of Microsoft Excel and Word
  • Knowledge of customer service principles and practices
  • Sincere, dedicated and ready to take up responsibilities

Please send your resume on [email protected].